Return Policy

At Tittertots, we work very hard to curate only the best and finest quality products for you. Each product goes through a rigorous quality check before dispatch. In case you received a defective product, or you've changed your mind after placing the order, we're here to help.

Eligibility

To be eligible for a return or exchange, the item(s) must be unused, unwashed, in the same condition as received, and in the original packaging.

Verify return/exchange eligibility for your area by entering your delivery pincode on the product page.

Note: All products purchased under offers/clearance sale are non-returnable and non-exchangeable.

Return Window

Our return policy lasts 5 days from the date of delivery of your order. No returns or exchanges will be accepted after this 5-day window has passed.

Return / Exchange Process

  1. To initiate a return or exchange, log in to your profile and navigate to the Orders section. Select the specific product or the entire order, and provide a reason and relevant photos.
  2. Once we receive your request, we'll review it and notify you of the status within 24–48 business hours.
  3. If approved, we'll initiate a reverse pickup.

Reverse Pickup

  • Courier pickup: Available for most pincodes. The shipment reaches us within 7–10 business days, depending on courier company policy. Pickup will be attempted twice; if unsuccessful after two attempts, you are responsible for shipping it back to us.
  • Self-courier: In pincodes without reverse pickup serviceability, you'll need to courier the parcel back to us. An additional ₹100 will be added to your credit note to cover this cost.

Exchange

  • The new product will be dispatched only after we receive and validate the returned original product.
  • Exchange is allowed only once per order.

Refunds — Standard Orders

  • Once the returned product is received at our warehouse, our Quality Control team will verify it within 1–2 business days, and process your refund or exchange after verification.
  • Shipping and handling charges are non-refundable.

Refund to Wallet: On receipt of the product in original condition, your wallet is credited within 1–2 business days. The wallet coupon is valid for 6 months and can be used only on our website.

Refund to Bank: Refunds are credited to the account/source used for placing the order, within 2–10 business days (subject to your bank).

  • For prepaid orders, the refund is credited to the original source account.
  • For regular COD orders (no advance paid), the refund amount is added to your wallet, or a refund link is shared to your registered email.

Partial COD Orders

Some COD orders require a partial advance payment at checkout, with the remaining balance payable in cash on delivery.

  • Non-acceptance / cancellation: If the order is refused at the time of delivery (RTO), or the order is cancelled by the customer at any point before it ships, the advance partial payment is non-refundable.
  • Legitimate returns: If the product is delivered, accepted, and later returned under this policy (within the 5-day window, meeting eligibility criteria), the order is fully refundable. The refund will be split as follows:
    • The advance amount (originally paid online) is refunded to the original payment source (UPI/card).
    • The cash-on-delivery portion is refunded to your Tittertots wallet.

Sale Items

Items purchased during a flash/clearance sale cannot be returned or exchanged.

Modify / Cancel Orders

  • To modify an order, please cancel it and place a new one.
  • To cancel an order, log in to your profile and go to the Orders section. Cancellation is possible only before the order ships. After that, please write to us at support@tittertots.com and our team will assist you.
  • Upon cancelling a prepaid order, the refund is credited to the source account.
  • Upon cancelling a partial-COD order before it ships, the advance payment is non-refundable (see Partial COD Orders above).

Damaged or Defective Items

If the item(s) you received were defective or damaged during shipping, please write to us immediately at support@tittertots.com.

Tittertots reserves the right to refuse any return or exchange that does not meet the requirements of this policy.

For any questions about this policy, reach out to us: 

📧 support@tittertots.com / WhatsApp: +91-9901456095

We're always looking forward to a conversation with you.

Last Update (1st July 2026)